As some of you may know, Sesame is listed on CNet's "download.com" directory. For months we have had 4.5 stars. We didn't have five stars because one disgruntled user decided to provide a negative and very misleading review and rating. We know, of course, who this user is, and we are very disappointed that they can't manage to be, at the very minimum, honest. At the very least, it would be only reasonable that they stand up and identify themselves, rather than anonymously smear a product that they have taken advantage of happily, and decided to harass for completely unrelated personal petty reasons.
But that's okay. 4.5 star of 5 is okay. The real problem is that a user, posting their real name, address, and phone number, posted a good review, and a reply to the anonymous troll, It was well written and took the troll's criticisms into account, defeating them handily. The troll took exception to being so soundly defeated, and took the opportunity, the very next day, to anonymously, and without a supporting review to give us a slug (1 or fewer stars). We only have 11 ratings and 10 reviews in 5 months of being on CNet. To get slugged right after a response to our only negative review seems a strong indication as to who did it.
CNet, strangely, decided that that one rating, anonymous, with no review, a "drive-by", needed to be "weighted" much more than all of the ratings we had previously received. Rather than lower our score by a little less than 0.5 points - as an "average" would dictate, they lowered our "average" by more than a full point!
It does cause one to wonder if what the anonymity, the dishonesty, or simply the mean spiritedness that cause CNet to regard that one plug so highly.
Go figure.